Refund policy

Effective Date: August 2026

At Perahans, we want you to love what you wear. If something isn't right, we're here to help with easy returns and exchanges.

Return Window

  • You may request a return or exchange within 7 days of the delivery date.
  • Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.
  • Custom-made, bespoke, and made-to-measure products (Custom Suits, Custom Shirts, Wedding Tailoring, Personal Styling orders) are non-returnable and non-refundable, as they are tailored specifically to your measurements, unless the item arrives damaged or defective.

Non-Returnable Items

  • Bespoke/custom-tailored garments made to individual measurements
  • Accessories such as ties, bow ties, and shoes that show signs of wear
  • Items marked "Final Sale" or purchased during clearance sales
  • Products without original tags/packaging

How to Initiate a Return or Exchange

  1. Email us at care@perahans.com or call +91 95689 62145 with your order number and reason for return.
  2. Our team will confirm eligibility and share pickup/drop-off instructions.
  3. Once the item is received and inspected, we will notify you of the approval or rejection of your return.

Refunds

  • Approved refunds will be processed within [5–7] business days of receiving the returned item.
  • Refunds will be issued to the original payment method. For COD orders, refunds will be made via bank transfer/UPI.
  • Original shipping charges (if any) are non-refundable.
  • You will receive an email confirmation once your refund has been processed.

Exchanges

  • Size or product exchanges are subject to stock availability.
  • If the desired size/product is unavailable, a refund or store credit will be offered instead.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/videos of the product and packaging. We will arrange a free replacement or full refund.

Cancellations

  • Orders can be cancelled before they are shipped by contacting care@perahans.com.
  • Bespoke/custom orders, once tailoring has begun, cannot be cancelled.

For any questions, reach out to us at care@perahans.com or call +91 95689 62145 (10 am – 7 pm, Monday–Saturday).