Help Centre
Frequently Asked Questions
Everything you need to know about Perahans — from placing an order to bespoke tailoring and delivery.
Ordering
Browse any collection, select your size, and add the item to your cart. Proceed to checkout, enter your delivery address and payment details — your order is confirmed instantly. If you need assistance, our team is available via phone or email.
📞 +91 95689 62145 | ✉️ care@perahans.com
Monday – Saturday, 10 am – 7 pm
📞 +91 95689 62145 | ✉️ care@perahans.com
Monday – Saturday, 10 am – 7 pm
Guest checkout is available — no account required. However, registering gives you access to order tracking, wishlist, appointment history, and alteration status all in one place. Creating an account is free and takes under a minute.
A confirmation email and SMS are sent to your registered contact details within a few minutes of a successful order. If you have not received it after 30 minutes, please check your spam folder or contact care@perahans.com.
Modifications or cancellations are possible if you contact us within 24 hours of placing the order. Once the item has been dispatched, changes cannot be made. For urgent requests, call us at +91 95689 62145.
Visit our Track Order page and enter your order number. If you have an account, the "My Orders" section shows real-time status. A courier tracking link is also emailed to you once your order is dispatched.
Customisation & Bespoke
✦ Bespoke
We craft fully bespoke garments built to your exact specifications — including Custom Suits, Custom Shirts, and complete Wedding Wardrobes. You choose the fabric, cut, silhouette, embroidery, buttons, and lining. Every piece is made exclusively for you; nothing is held in stock.
Explore Customisation →
We craft fully bespoke garments built to your exact specifications — including Custom Suits, Custom Shirts, and complete Wedding Wardrobes. You choose the fabric, cut, silhouette, embroidery, buttons, and lining. Every piece is made exclusively for you; nothing is held in stock.
Explore Customisation →
Production time depends on the garment and its complexity:
- Custom Suit or Shirt: approximately 3 weeks
- Sherwani or embroidery-heavy pieces: 4 – 5 weeks
- Complete wedding wardrobe: 5 – 6 weeks
We offer three ways to connect:
- Video call — book on our Appointments page and consult from home
- In-store visit — book a slot at your nearest Perahans store
- At-home service — available in select locations; call us to confirm availability
Yes. During a video call, our expert guides you through each measurement step by step — all you need is a measuring tape. You can also self-measure using our Size Guide and submit the details. For best accuracy, we recommend the video call session.
✦ Most Popular
Absolutely. Our Dream Wedding Wardrobe service is completely free. From the sherwani and reception suit to the sangeet kurta and haldi outfit — every look is curated in one place, matched to your style, occasion, and budget.
Start curating your wardrobe →
Absolutely. Our Dream Wedding Wardrobe service is completely free. From the sherwani and reception suit to the sangeet kurta and haldi outfit — every look is curated in one place, matched to your style, occasion, and budget.
Start curating your wardrobe →
Sizing & Fit
Refer to our detailed Size Guide, which covers how to measure chest, waist, hips, and inseam with step-by-step instructions. If you fall between two sizes, choose the larger size — it is always easier to alter down than up.
Our size charts are based on Indian body measurements. Suits and ethnic wear have separate charts. All measurements are provided in both inches and centimetres. Western size labels (S / M / L / XL) are also mapped as a reference.
Free Alterations
Perahans offers a complimentary alteration service. Send the garment back, specify the adjustments required, and we will alter and return it at no cost — provided the item was ordered based on our published size chart. Write to care@perahans.com to begin the process.
Perahans offers a complimentary alteration service. Send the garment back, specify the adjustments required, and we will alter and return it at no cost — provided the item was ordered based on our published size chart. Write to care@perahans.com to begin the process.
Yes. Through our bespoke customisation service, we can craft garments in any size with no restrictions. For a perfect fit in any size, a custom order is always the best route.
Shipping & Delivery
✓ Free Shipping
Shipping is free on all orders across India — no minimum order value required. We ship via FedEx, Blue Dart, Delhivery, Shiprocket, and India Post.
Shipping is free on all orders across India — no minimum order value required. We ship via FedEx, Blue Dart, Delhivery, Shiprocket, and India Post.
- Metro cities (Delhi, Mumbai, Bangalore): 2 – 4 business days
- Tier 2 & Tier 3 cities: 5 – 7 business days
- Bespoke / Custom orders: 3 – 6 weeks production + 3 – 5 days delivery
COD is available at select pin codes. Enter your pin code at checkout — if COD is available for your location, the option will appear automatically. Bespoke and custom orders require an advance payment regardless of location.
We primarily deliver within India at this time. For international orders, please write to care@perahans.com — we review these requests individually. Additional shipping charges will apply.
Returns, Exchanges & Alterations
We offer hassle-free returns and exchanges. Returns must be initiated within 7 days of delivery. The item must be unworn, with all original tags attached and in its original packaging.
Read the full Return & Refund Policy →
Read the full Return & Refund Policy →
Email care@perahans.com or call +91 95689 62145 with your order number and reason for exchange. We will arrange a pickup and dispatch the replacement. Exchanges are processed at no additional charge.
Custom and bespoke orders are not eligible for return as they are crafted specifically to your measurements and specifications. However, if there is a fit issue, we provide complimentary alterations until you are completely satisfied.
✦ Complimentary
Send the garment back to us and clearly describe the adjustments needed — for example, shorten sleeves, take in the waist, or adjust the hem. We will make the alterations and return the item to you. Alteration is free of charge for all garments purchased from Perahans.
Send the garment back to us and clearly describe the adjustments needed — for example, shorten sleeves, take in the waist, or adjust the hem. We will make the alterations and return the item to you. Alteration is free of charge for all garments purchased from Perahans.
Once we receive the returned item, refunds are processed to the original payment method within 5 – 7 business days. Depending on your bank, it may take an additional 2 – 3 days to reflect in your account.
Fabric & Care
We source premium fabrics across all categories:
- Suits & Blazers: Italian wool, wool blends, premium polyester blends
- Ethnic Wear: Raw silk, georgette, jacquard, brocade, chanderi
- Shirts: Egyptian cotton, linen, premium cotton blends
- Bespoke orders: Choose from a curated library of 200+ fabrics
- Dry clean only — especially for suits, sherwanis, and all embroidered pieces
- After wearing, hang on a wooden or padded hanger to retain the shape
- Keep away from direct sunlight to prevent colour fading
- Store in a breathable garment bag — avoid plastic covers
- Use a garment steamer for light creases; avoid direct iron on embroidery
Yes, our fabrics are treated with high-quality dyeing processes. However, deep colours (navy, black, burgundy) may release a small amount of dye in the first wash — which is why we recommend dry cleaning as the first clean for all premium garments. Always refer to the care label on the garment.
Payments & Pricing
We accept all major payment methods:
- 💳 Credit & Debit Cards — Visa, Mastercard, RuPay
- 📱 UPI — Google Pay, PhonePe, Paytm, BHIM UPI
- 🏦 Net Banking — all major Indian banks
- 📲 Paytm Wallet
- 💵 Cash on Delivery at select locations
No-cost EMI is available on select credit cards. Eligible cards are shown automatically at checkout. For larger bespoke orders, please write to care@perahans.com to discuss a payment schedule.
Yes. All prices shown on the website are GST inclusive. There are no hidden charges at checkout. The price you see is the final amount you pay (excluding any applicable COD handling fee).
If your payment failed, the order was not placed. Check your bank account — if an amount was deducted, it will be automatically reversed within 3 – 5 business days. If it has not been reversed after that, please contact us at care@perahans.com with a screenshot for faster resolution.
Still have questions?
We are here to help
Reach our team for anything related to styling, sizing, bespoke orders, or delivery — Monday to Saturday, 10 am to 7 pm.